Frequently Asked Questions
Everything you need to know about the AUTEUR experience, from our high-performance formulations to shipping and returns.
What makes AUTEUR skincare different from other luxury brands?
AUTEUR focuses on 'High-Active' compositions, utilizing concentrated peptides, growth factors, and advanced delivery systems to target cellular regeneration without the use of toxic fillers or synthetic fragrances.
Are your products suitable for sensitive skin?
Yes, while our formulas are potent, they are engineered to support the skin's natural barrier. We recommend performing a patch test or starting with our more hydrating serums if you have highly reactive skin.
What is your shipping policy for international orders?
We offer complimentary express shipping on all orders over $150. International orders typically arrive within 3-7 business days via our premium courier partners, with all duties and taxes calculated at checkout.
Do you test your products on animals?
AUTEUR is strictly cruelty-free. We do not conduct animal testing on any of our finished products or ingredients, nor do we work with suppliers who do so.
What is your return policy for opened skincare products?
We want you to be completely satisfied with your results. If a product does not meet your expectations, you may return it within 30 days of purchase for a store credit or exchange, provided at least 50% of the product remains.
How should I store my AUTEUR products to maintain potency?
To preserve the integrity of our active ingredients, store your products in a cool, dry place away from direct sunlight. Ensure the Miron glass bottles are tightly sealed after each use.