Returns & Exchanges
At AUTEUR, we strive for your complete satisfaction with our high-performance skincare. If you are not entirely pleased with your purchase, we offer a 30-day return window for items in their original, unopened condition.
Initiate Your Request
Contact our concierge team at [email protected] with your order number and reason for return to receive a pre-paid shipping label.
Prepare the Package
Carefully pack your unused items in the original AUTEUR packaging to ensure the glass vessels are protected during transit.
Ship the Return
Drop off your package at any authorized carrier location using the provided label; we recommend obtaining a tracking receipt for your records.
Receive Your Refund
Once our laboratory inspects the return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing